Process Analysis For Verizon s Customer Service - 925 Words

Less hassle and additional assistance when they are chatting or calling Verizon’s customer service department- This is one added process that should never be considered a gap or omission in any business setting, especially customer service. However, it happens on a daily basis where a customer contacts our call center and simply wants to upgrade their devices or plans, then are not able to do either one for various reasons. Such as, not having their devices or plans long enough, being late on a payment, then still being required to pay the late fees, or the system will not permit the agent to make any changes for countless unknown reasons. These issues tend to stress the customers out and force them to submit negative reviews on social media or other outlets, too include a survey if they’re lucky. A. Process Analysis: The process analysis for this project will include a step by step breakdown of the process phases. These phases will be used to convey the needed inputs and outputs of the operations in order to improve the overall process. This operation will also help improve the current situations which is plaguing Verizon. For instance, shortening hold and help times, organizing the website and phone menus, offering surveys for everyone, and enhancing customer service practices. This will also help remove any superfluous waste thus increasing the overall effectiveness within the process. This process will also include specific issues, internal and external impacts,Show MoreRelatedComponents Of A Successful Business System1309 Words   |  6 PagesThere is the need to know what a business system is and how to construct useful systems and measures to run a business. A system is a process, technique, or an action intended to accomplish a detailed result.. Establishing a va luable business systems helps attain outcomes that are unfailing, assessable, and eventually do good for customers. Systems and processes are the vital initiative of your company, whether you notice is or not. Every aspect of your business is associated with a system that canRead MoreModule 2 Slp: Understanding Financial Reports1195 Words   |  5 Pagesto Invest, Verizon or Sprint? Most households in the US have at least one cellular phone. With the continuing increase in wireless devices and interface, it is important to look at the cellular carrier to decide who has the best coverage, best prices, and ultimately who will be able to continue to provide the best services. In deciding which carrier will be able to provide the best service in the future, we will look at two cellular providers, Verizon (VZ) and Sprint Nextel Corp (S). This comparisonRead MoreManufacturing And Service Environments : Verizon Wireless Services1718 Words   |  7 PagesManufacturing and Service Environments Verizon Wireless services flow Service requirement User certification Problem record Hardware problem E.U. C.S REC S.P. Services provider Key E.U.: End user C.S.: Customer service REC: Recorder S.P.: Service provider Elements of infrastructure in the Verizon Wireless Company process services flow The ends user forms the first element of the flow chart. He identifies a need, for assistance in the offering ofRead MoreInformation Technology Is More Than Computers Alone2064 Words   |  9 Pagestechnologies that process the information. In addition to computers, communications technologies, data recognition equipment, factory automation, and other hardware and services are also involved. Verizon Communications, which will be the focus of the project, uses Management Information Systems wisely in the very competitive communication industry. Verizon has controlled the market share on the power of its wide-ranging coverage network and its reputation for excellent customer service. The companyRead MoreVerizon Communications : Analysis And Company Overview2045 Words   |  9 PagesVERIZON COMMUNICATIONS INC.FINANCIAL ANALYSIS Introduction and Company Overview Verizon Communications Inc. (Verizon), established in 1983, is a holding company. The company and its subsidiaries, provides communications, information and entertainment products and services to consumers, businesses and even the governmental agencies. It offers voice, data and video services and as well as solutions on its wireless and wireline networks. Its market segments thus are made up of Wireless and WirelineRead MoreCisco Case Study and Worksheet Essay1538 Words   |  7 Pagesto: Dr. Carlton Cunningham Submitted by: Ambar De Los Santos Corporan Jason Lukis Jireh Labarca Rahila Dholakia Date of Submission: January 13, 2016 Title of Assignment: CISCO Preliminary Case Analysis. CERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in the paper. I have also cited any sources from which I used data, ideas of wordsRead MoreCompetition Analysis : Cisco Systems, Inc. Essay2261 Words   |  10 PagesCompetition Analysis As Verizon continues to grow and acquire various companies, they still need to keep their competitive edge. Verizon’s business solution competitors are not only the same as their wireless competitors but one is even a partner. Cisco â€Å"Cisco Systems, Inc. is the worldwide leader in networking for the Internet. Cisco s Internet Protocol-based (IP) networking solutions are the foundation of the Internet and most corporate, education, and government networks around the world CiscoRead MoreVz 2012 Sec 10-K Annual Reports Analysis Project3444 Words   |  14 PagesVerizon Communications, Inc. 2012 SEC 10-K Annual Reports Analysis Project November 30, 2013 Accounting for Non-accounting Managers Research -Draft- Full citations and credits pending†¦ Source data sites provided Table of Contents Executive Summary 3 History of the Company 3 Industry Overview 4 Summary 4 Competitive Landscape 5 Financial Data Verizon Communications Inc. and Subsidiaries 5 Financial Analysis of Key ratios 6 Asset Productivity Ratios 6 Financial StrengthRead MoreEssay on Verizon Wireless Marketing Plan2070 Words   |  9 PagesMarketing Plan for Verizon Wireless Customer Loyalty Program Business Mission: To provide the best quality of wireless and customer services in today’s market of wireless communications. Marketing Objective: To decrease the monthly customer churn rate to less than 1%, therefore ensuring Verizon Wireless will continue to lead the competition in customer loyalty. Executive Summary: Cellular communications is such a large aspect of today’s industries, and with the number of consumers alreadyRead MoreThe Leader in Me1370 Words   |  6 Pagesaffecting the world of work. Examples include increased global competition, the impact of information technology, the re-engineering of business processes, smaller companies that employ fewer people, the shift from making a product to providing a service, and the growing disappearance of the job as a fixed bundle of tasks. (Cascio, Wayne F. 2005) Many organizations have adopted practices; policies, procedures, and culture that emphasize teamwork and collaboration across work groups. These efforts